Refund policy

Refund Policy

At Dogs Country Marketplace, we prioritize the satisfaction and trust of our customers. If you're not fully satisfied with your purchase, we offer a simple and transparent refund policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The product received is damaged, defective, or not as described.

• An incorrect item was delivered.

• A purchased service was not delivered as promised.

To qualify for a refund:

• The request must be made within 7 days of receiving the item.

• The item must be in its original condition, unused, and in original packaging (if applicable).

• Proof of purchase must be provided.

2. Non-Refundable Items

Please note that the following are not eligible for refunds:

• Perishable items such as food, treats, and supplements.

• Personalized or customized products.

• Downloadable or digital products.

• Services that have already been fully or partially completed.

3. Refund Process

• Once a refund request is submitted and approved, further instructions will be provided for returning the item (if applicable).

• After the returned item is received and inspected, the refund will be processed back to the original payment method.

• Refunds typically take 7-10 business days to reflect in the account.

4. Return Shipping

• If the refund is due to an error on our part (such as an incorrect or damaged item), return shipping costs will be covered.

• If the refund is requested for any other reason, the customer will be responsible for the shipping cost.

5. Late or Missing Refunds

Refunds may take time to reflect depending on the bank or card provider. Please allow a few business days for processing.